Made from the soul

Fired by the sun

Delivery & Returns Policy

Standard delivery is free within the UK.  Your pottery will be dispatched within 2-3 days of your order being received.   All orders are sent via Royal Mail 48-Hour delivery as standard.  You should normally receive your order within 5 working days from placing your order.

A signed for 2nd class and 1st class option is also available.

If you have a specific deadline for your order (ie for a birthday or anniversary) please let me know via email or in the order notes and I will try my best to get it to you within that time.

If you are not happy with your purchase, returns are accepted within 14 days of delivery for a refund minus postage costs. You will also be responsible for the cost of return postage. It is essential that any returned items are packed with care as any goods returned broken or damaged cannot be refunded.  Proof of postage should also be obtained as we cannot accept liability for any goods that do not reach us.

Your right to return does not apply to goods that are custom made to your specification.  This does not affect your statutory rights if goods are faulty or not as described.

All our products are thoroughly checked and we guarantee that they leave the studio in perfect condition.  All orders are extremely well packaged to prevent damage in transit.  Upon opening your parcel please be sure to check your pottery items thoroughly.  We will replace or refund in full all items which have arrived damaged during transit.  Please follow the procedure detailed below:-

  • Notify us within 24 hours of your order being delivered.
  • Retain all original packaging as proof of your order being broken in transit.
  • Take a photo of your damaged item with it’s original packaging showing the damage clearly.
  • Send us an email with the subject ‘Broken in transit’ #(invoice number) to dawn@soulfiredceramics.co.uk.  Attach your photo, briefly explain the problem and include your full name and contact number.

Please get in touch if you have any questions.

For full Terms & Conditions Of Sale click here.

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